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1. How Do I Receive Community News by Email?

Now that you’ve gained access to this site, you will automatically be signed up to receive the twice-weekly Life In Estrella email newsletter. The process takes approximately one day to complete.

If you decide you’d like to stop receiving the newsletters on a temporary basis, you may unsubscribe by clicking on "Unsubscribe" at the bottom of the email.

If you have Estrella community news ideas for an upcoming edition of the newsletter, please feel free to email the idea and a related photo to kangelo@ccmcnet.com. The newsletters include stories about, or directly related to, Estrella residents, services, efforts and happenings.

2. How Do I Receive Copies of the Life In Estrella Magazine?

The official publication of Estrella, Life in Estrella magazine, arrives the first week of each month at homes in the community. Copies of the publication can also be found at the Starpointe and Presidio Residents Clubs, the Estrella Community Services Office, the CantaMia Residents Club, and at the Newland Welcome Center. If you are not receiving the magazine on a monthly basis, please send a note to cbernard@ccmcnet.com.

If you would like to read the online edition of the monthly magazine only, and opt-out of receiving a hard copy, please send your Estrella address and homeowner name(s) to cbernard@ccmcnet.com. The process of removing you from the mailing list may take up to two editions to complete. A magazine archive can be found here.

3. How Do I Learn More About Community News and Happenings?

To learn more about the latest notices, closures, holiday hours of operation, and community events, you may connect in the following ways:

1. Twice Weekly Newsletters. Tuesday's newsletter focuses on association news and events, Friday's newsletter highlights community operations and projects.

2. Browse this website to learn more about the community (new info is added regularly).

3. Follow us on Instagram at "Life In Estrella."

4. Follow us on the official "Life In Estrella" Facebook Page.

5. The monthly Life In Estrella magazine is full of information about the community and its residents, facilities and compliance updates, and upcoming events. If you have an idea for a story, are interested in writing an article for the publication, or have images you would like to share, please contact Communications Manager Karen Angelo at kangelo@ccmcnet.com.

6. Visit the Newland Estrella website at www.Estrella.com.

4. Attend An Upcoming Resident Orientation-It's FREE!

Throughout the year, we offer free, virtual New Resident Orientation sessions to provide information about Estrella’s amenities, services, events, and the many ways we communicate with our residents. We are also happy to answer any questions you may have! Orientation sessions are advertised in our weekly newsletters about a month before each session is scheduled and residents can sign up to attend on our event calendar on this site. Our next session is scheduled for later this summer. We hope to see you there! 

5. How Do I Advertise in the Life in Estrella Magazine?

You can advertise your product or services in the official publication of Estrella, Life in Estrella magazine, by sending a note to salesaz@p2odepublishing.com, or by calling (480) 648-4859. NEW reservations for ad space are due by the eighth business day of the month, prior to the publication date. Monthly circulation of the magazine is more than 7,000 copies, mailed directly to homes in Estrella and CantaMia. This number includes copies that are available in the Estrella Welcome Center, all Estrella model home offices, both Residents Clubs and the Community Services Office. Thank you for your interest!

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1. Can my Family Members and Guests Park on the Street?

Street parking negatively affects the curb appeal of a neighborhood, can be dangerous, and prevents street sweepers from effectively cleaning the roadway; therefore, street parking is prohibited in Estrella, as is parking in gravel adjacent to driveways, on sidewalks or on landscaped common areas. Street Parking Waivers are available for authorized passenger vehicles of residents or visiting guests and may be granted for a period of three consecutive nights, but no more than 24 times per year. Please contact the Community Services Office at 623-386-1112 for more information or to request a parking waiver.  

2. Can I Park My RV, Camper, Trailer or Boat on My Property?

Parking of recreational vehicles and trailers is prohibited in Estrella, except in fully enclosed garages. If you or your guests need to park an RV or trailer on the street or driveway, you must obtain a Parking Waiver, which may be granted for a period of 48 hours, twice a month. 

3. How Do I Request a Parking Waiver?

To request a Parking Waiver, you may contact our Compliance Team at the Community Services Office on weekdays between 8:00 a.m. and 5:00 p.m at 623-386-1112. You may also text or call Community Patrol at 602-329-0462 to request a parking waiver after-hours or on weekends. Please provide your name, street address, dates requested, call back number and brief description of the vehicle(s). 

4. What Are My Trash, Recycling and Bulk Trash Pick Up Dates?

Trash and recycling pick-up is every Friday unless it is a holiday, in which case collection is the following day. Bins may be placed at the street after 5:00 p.m. the night before pick-up and must be stowed, out of sight, the day trash and recycling are picked up. Bulk trash collection varies by neighborhood. Please visit the City of Goodyear Sanitation Services Website for more information.

5. What Are the HOA Rules For Trash/Recycling Container And Bulk Trash Placement?

All trash shall be stored in covered containers. Trash/recycling containers must be stored in the garage, or in rear or side yards behind the wall enclosing the side yard where they are screened from view from the street or adjacent properties. Trash and recycling containers may not be stored in the front yard of any home and should be removed from the trash pick-up area on the same day that trash pick-up service is provided. 

Bulk Trash must be left in the street next to the curb in front of your property. All items should be placed away from electrical boxes, cable boxes, mail boxes, poles, water meters and existing landscape. Residents are prohibited from placing their bulk trash outside before 6:00 a.m. on the day prior to trash collection. Any debris that may remain after pickup is the resident’s responsibility to remove within 48 hours of pickup.

6. How Do I Keep My Landscape Compliant With The HOA Rules?

A healthy, mature and well-maintained landscape with a variety of plant species will add great value to your home. Therefore, all landscaping must be maintained in a neat and attractive condition. Specific quantity requirements for front yard trees and other plants have been established to create a consistent and desirable streetscape image within single-family neighborhoods. Additionally, the visible side yards of all corner lots must be supplemented with shrubs and accent plants to establish landscape height variation in these areas. Minimum maintenance requirements include: watering, mowing, edging, pruning, removal and replacement of dead or dying plants, removal of weeds, tree sprouts, noxious grasses, plant debris, and removal of trash. Gravel depth must be maintained in order to ensure full coverage of all unpaved (dirt) landscape areas and irrigation lines.

7. How Do I Report a Barking Dog?

Oftentimes, having a conversation with the owner of the noisy pet is the best option. If this doesn’t resolve the issue, residents are encouraged to contact City of Goodyear Code Compliance Division/Barking Dogs or call 623-882-7815. If barking occurs at night, early mornings or weekends, contact the Goodyear Police non-emergency number, which is 623-932-1220. You may also relay the times the barking occurs to the Community Services Office and we will try to verify and send a courtesy notice to the pet owner. 

8. What Do I Do If I Get a Courtesy Notice Or Notice Of Recurring Violation/Fine?

You may contact our compliance team, Andy Olson and Tyler Heacock at 623-386-1112 or aolson@ccmcnet.com or theacock@ccmcnet.com to discuss the matter noted in the Courtesy Letter. 

• Sometimes, it is simply an oversight (you were out of town and did not yet have a chance to put your trash/recycling bins away).
• Sometimes, the matter may take longer to rectify (your landscaper is busy and cannot get to your front yard until three weeks from now).

Simply contact the team and we will work with you to get the matter resolved. Residents have 14 calendar days from the date of the letter to correct the matter that has been brought to their attention.  

A Recurring Violation (Notice) is issued when the matter noted in the Courtesy Letter is not yet resolved. Please feel free to contact our Compliance Team at 623-386-1112 to discuss notice(s) you receive.

For more information about community compliance, or to view the fine schedule, please see Section 8.9 of the Community Handbook.

9. How Do I Report a Violation In My Neighborhood?

You can complete a Community Concern form or contact Compliance Monday through Friday 8:00 a.m. to 5:00 p.m. at 623-386-1112 or via e-mail at aolson@ccmcnet.com or theacock@ccmcnet.com. On weekends and after-hours, please contact Community Patrol at 602-329-0462.

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1. Can We Immediately Sign Up For Membership As Soon As Our House Closes?

Yes, please contact Reception Administrative Assistant Jessie Salas at jsalas@ccmcnet.com. You may also contact the the Community Service Office for E-processing instructions and forms. 

2. Will I Be Charged a $100 Membership Fee If We Moved Into Another Estrella Property?

As per the Estrella Community Handbook (CC&R’s), "When property changes owners by deed or changes tenants by a Property Transfer Document, a membership fee of $100 will be charged." 

3. I'm Renting, What Do I Need to Do to Sign Up for Membership?

A Property Transfer Document must be submitted to the Community Services Office for a minimum term of 60 days by the property owner or property manager. This must be done prior to you contacting Reception Administrative Assistant Jessie Salas at jsalas@ccmcnet.com or contacting the Community Service Office for E-processing instructions and forms. A property is limited to four (4) record transfers per calendar year.

4. Does Everyone in My Household Get to Have a Resident's Card?

A photo identification card is issued by the Community Services Office to residents aged 10 years and older. 

5. Can I Pay Assessments at the Community Services Office?

Due to COVID precautions, we are not accepting payments at this time. 

In February, the Community Services Office converted its property management system to an enterprise called VMS. As quarterly billing statements begin to arrive in mailboxes, you may notice some differences to your statement. The most notable change is your account number- you will see that it has changed. Please begin to use this account number with your payment.   

Also, the vocabulary for the assessments is different. Please note that the "quarterly assessment" that was on your previous statements is now referred to as the "master assessment." If you live in a gated neighborhood, your "neighborhood assessment" is your "gated community assessment."   

To make an online payment through Union Bank, or to set up recurring payments, please click on the links below.

ECA: https://www.hoabankservices.com/OnlinePayments/OneTimePayment.aspx?hoas=3c6e1d05-d0ee-4d06-b3ee-f16279c9f789

VCA: https://www.hoabankservices.com/OnlinePayments/OneTimePayment.aspx?hoas=9d01d67a-9c13-40b2-a8f7-1d48dd23cbd5

If your assessment payments are set up through your private banking institution, you will need to change your account number and the PO Box number in the mailing address. The new mailing address for all Association payments is: PO Box 533182, Atlanta, GA 30353-3182

For information on all payment options, please visit http://ccmcnet.com/homeowners/payment-options/ 

If you have questions about the process for paying your assessments, please contact the Community Services Office Monday–Friday, 8:00 a.m. to 5:00 p.m. at 623-386-1112.

6. What Are the Benefits of Signing Up For Direct Debit to Pay Assessments Through CCMC Versus Online Banking?

If there is ever an increase in what you owe, the Community Services Office automatically makes the changes for you. When you pay online or through your bank, you will have to manually make the changes. If you would like to sign up for Direct Debit, please contact our Receptionist, Jessie Salas, at 623-386-1112 or jsalas@ccmcnet.com 

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1. What is the Street Sweeping Schedule for My Neighborhood?

If you live in a gated community, the street sweeping schedule for 2021 is the second Wednesday of every quarter:

• March 10, 2021
• June 9, 2021
• September 8, 2021
• December 8, 2021

If you live in a non-gated community, please check with the City of Goodyear for your street sweeping schedule.

2. Who is Responsible For the Landscape Maintenance in Estrella?

The Estrella community is a large geographic area with varying landscape managers.

The Estrella Facilities Team Maintains:

1. Five feet beyond all common area walls

2. Landscaped area from common area wall to sidewalk

3. Landscaped area within parcels from sidewalk to street (i.e. street scape)

4. Landscaped medians within parcels (i.e. neighborhoods)

5. All non-homeowner land within gated parcels including gates, streets and sidewalks

6. Parcel Monument Signage

7. Parks/Playgrounds (i.e. Tot Lots)

8. Ramadas

9. Retention Basins

10. Star Tower

11. Starpointe, Presidio, Amphitheater, North & South Lakes

The City of Goodyear Maintains:

1. Cotton Lane/Estrella Parkway round-a-bout
2. Landscaped areas along arterial streets from the curb to the sidewalk (arterial streets are major streets like San Gabriel, San Miguel, Estrella Parkway, Calistoga Drive, Elliot Road and Willis Road)
3. Landscaped medians along arterial streets

Newland Communities Maintains:

Newland Welcome Center dirt lot
Unincorporated parcels

Maricopa County Maintains:

1. Estrella Regional Park
2. Other

Other

1. Commercial property (corner of Estrella and Elliot; Elliot Market and Safeway)
   1. Managed by Kitchell Corporation, (602) 264-4411; Christen, Administration D.L. 602.631.6114
2. Estrella Mountain Church
   1. Ann Knister, Office Administrator, (623) 386-0300; www.emcaz.org
3. Fire Station #182, Estrella
   1. 10701 S. 175 Dr. – Goodyear, AZ 85338,
4. Arizona Diamondback Devotion Field
5. School District Property
   1. Juan Ceja, Deputy Superintendent, Liberty School District; jceja@liberty.k12.az.us
6. State Trust Land (Preserves)

3. Who Do I Contact About My Mailbox?

The HOA maintains the mailbox lights, the supporting structure and the parcel boxes of all VCA monument style mailboxes.  To report an issue with a VCA monument mailbox cluster, please use the Report a Concern section of the website.

The grey ECA mailbox clusters are the property of the U.S. Postal Service and are maintained by the USPS (623) 882-9194.

Mailbox keys are transferred to new homeowners by the builder/seller. The HOA does not provide individual mailbox keys. If a key is lost or damaged, please contact J.K. Postal (602) 332-9380. Replacement services are at the resident’s expense.

If an individual mailbox or mailbox lock is damaged, please contact J.K. Postal for service. This is also done at the resident’s expense. 

4. Who is Responsible for Estrella Streets and Sidewalks?

The Estrella HOA is responsible for street and sidewalks in our gated communities. Please Report a Concern to let us know about issues related to streets and sidewalks within a gated community.

The City of Goodyear is responsible for streets and sidewalks including, repairs, safety issues, trash, graffiti and vandalism in all other areas. 

5. Who Do I Contact About Problems With Estrella Street lights?

The HOA maintains the ornamental lighting along Estrella Parkway and Elliot Road, and all street lights within the gated communities.  Please Report a Concern to let us know if you see a light out.

The City of Goodyear maintains all other street lights. To report an issue with a City street light you will need to make a note of the light’s number which is located about seven feet up on the light pole and will begin with an “S” or a number “1”.

6. What Kind of Fish Do We Have In North and South Lakes?

North and South Lakes are stocked at least once a year with a variety of fish to help control midge flies, aquatic weeds and algae, as well as sport fish for residents who enjoy fishing in the lakes. (Remember – it’s catch and release and  barb-less hooks are required)

Over the past few years the lakes have been stocked with:

Blue Gill
White Amur (Israeli Carp)
Sun Fish
Gold Fish
Fat Head Minnows
Red Ear
Koi

7. What Causes Golden Algae Outbreaks in North or South Lakes?

Golden Algae is a microscopic algae that can be devastating to the health of lakes and fish. Unfortunately, it can be carried by birds, other animals, or simply on the wind and is very difficult to prevent. The recent addition of reclaimed water to the lakes creates a nutrient rich environment for this and other types of algae growth. At the beginning of an outbreak, small amounts of dead fish will be seen.

In order to manage algae outbreaks and other lake health issues, the HOA contracts with lake management specialists who regularly monitor the lake water for problems. Depending on the problem, the lakes are treated with fish- and wildlife-safe products.

8. Can I Reserve a Park For a Private Event?

The only area that can be reserved for private events is the large Ramada/Pavilion at South Lake Park.  All other areas of South Lake Park and all other parks can be used by residents and their guests on a first-come basis.

While reservations for private events are not being taken at this time, you may contact Program and Private Event Coordinator Tara Gaffney at tgaffney@ccmcnet.com for additional information. 

9. When Will My Wall Be Repaired?

The Estrella and Villages Community Associations provide for maintenance and painting of walls and view fences within neighborhoods. Maintenance is scheduled over a six-year rotation that was established by the Board of Directors.

Common area walls include the exterior wall facing any common area in Estrella (roadways, lakes, etc.) Homeowners maintain 50 percent of the shared cost of a common area wall and 100 percent of neighbor-to-neighbor walls.

Some of the walls in Estrella are currently under litigation.

If your wall is in need of repair that poses a safety hazard, please contact the Facilities Maintenance Department.

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1. How Do I Join a Community Group or Club?

All community groups and clubs are open to all residents of the community and all residents with an active membership are encouraged to participate! Meetings are taking place virtually at this time.  

For information about a particular group and what they do, please contact the group directly. Their contact info can be found in the back of Life In Estrella magazine. Also, each group's description and contact information can be found on their individual calendar listings.

2. Can I Start My Own Club or Group?

Absolutely! Just keep in mind that in order to be considered an official Estrella Community Group or Club, all meetings and activities must be open to all residents at all times.

There are other stipulations as well, for example, no one person nor entity can benefit either financially or via marketing or gaining of potential clients. For a complete list of guidelines, please review the Estrella Community Group Application Form.

Once you decide you want to start your own group, contact Tara Gaffney to set up a quick meeting to discuss your idea. You will need to submit the completed application for group approval via email, or you can drop it off at the Starpointe Front Desk. 

Once the application has been approved, we'll help to promote the new group through our various avenues of marketing and we'll find a day and time to schedule your meeting on our meeting and events calendar,

3. I Have An Upcoming Family Event. Can I Use the Residents Clubs?

Due to COVID-19 capacity limits and guidelines established by various health organizations, we are not taking event reservations at this time. 

4. Can I Reserve Space At a Community Park, Lake, or Star Tower For a Family Event?

One of the great things about living in Estrella is the plethora of beautiful common areas we can use. As a resident, you are welcome to utilize all of the parks, trails, Ramadas, the Yacht Club and Star Tower on a first-come, first-serve basis. Please remember that these areas do need to remain open to all residents at all times, so that means there are no reservations for private functions. 

The only area outside of Starpointe and Presidio facilities where reservations are permitted is the South Lake Park Pavilion. Perfect for family gatherings of up to 100 people, this park offers multiple amenities and activities for all ages. While we are not accepting private event registrations at this time, you are welcome to contact Program and Private Events Coordinator tgaffney@ccmcnet.com for additional information. 

5. How Can I Register To Become An Official Residents Club Fitness Instructor or Personal Trainer?

Estrella offers a wide variety of fitness classes for every skill level and interest, and we also have several dedicated trainers eager to help based on your own personal activity needs. 

If you are a certified instructor and interested in starting a class that is not already offered, or if you would like to register as a certified personal trainer at the clubs, please review and return the Fitness Instructor Application to Estrella Lifestyle. From there, we will set up a meeting to discuss your ideas for the class, and determine the day(s)/time(s) that work best for the class to meet. 

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1. How Many Free Guest Passes Are Available Per Each Household?

For 2021, each household has five free guest passes available.

2. Do Guests Need To Sign An Indemnification Form?

Yes, please see the indemnification form here.

3. Do I Need To Be With My Guests When They Visit a Residents Club?

Residents will need to accompany their guests. Homeowners are responsible and liable for all acts of their guests.

4. With a Guest Pass, Are Guests Able to Visit Both Clubs, Starpointe and Presidio?

At this time, guests of residents are able to use the large swimming pools at both Residents Clubs and the Yacht Club when the resident is present. Guest passes cannot be used at the lap pool at Starpointe or the Clubs' fitness centers at this time. 

5. What Amenities May A Guest Use With A Free Guest Pass?

Residents may being up to four guests per day to the pools at the Residents Clubs; guests may use the pools when the resident is present. Residents may bring up to four guests to the Fitness Rooms at both Clubs. Guests may also use the Yacht Club at North Lake when residents are present. 

6. Can My Guests Use Guest Passes At The Yacht Club?

Yes. But, your guests must first check in at Starpointe or Presidio to sign the Indemnification Form and pay guest fee or use free pass if authorized by the owner.

7. Do I Get Reimbursed For A Guest Pass If The Pool Or Other Amenity Closes For Any Reason (i.e. weather, resident accident, etc.?)

Reimbursements are not provided in these situations. 

8. Can I Give My Unused Free Passes To Another Resident?

No, the free passes are not transferable.

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1. What are the Hours of Operation?

COMMUNITY SERVICES OFFICE
17665 W. Elliot Road
Monday- Friday 8:00 a.m. to 5:00 p.m.

Community Patrol

• Saturday-Sunday: 8:00 a.m.-1:30 a.m.
• Monday: 8:00 p.m.-4:30 a.m.
• Tuesday-Thursday: 5:00 p.m.-4:30 a.m.
• Friday: 5:00 p.m.-1:30 a.m.

STARPOINTE RESIDENTS CLUB
17665 W. Elliot Road

Monday-Saturday from 5:00am to 9:00pm, Sunday from 8:00am to 7:00pm.  

*Pool is open year round for your enjoyment, but is not heated.

The waterslides at the Starpointe Residents Club are open:
•    Friday-Saturday: 11:00-a.m. - 8:00 p.m.
•    Sunday: 11:00 a.m. - 6:30 p.m.

PRESCHOONER CLUB (at Starpointe) Closed until further notice.

YOUTH CLUB (at Starpointe) Closed until further notice.

PRESIDIO RESIDENTS CLUB
18209 W. Calistoga

• Monday-Saturday from 5:00am to 9:00pm 
• Sunday from 8:00am to 7:00pm.  

YACHT CLUB
SUMMER HOURS (June 1 - September 30)
Monday through Thursday: CLOSED
Friday - Sunday 7:00 a.m. to 3:00 p.m.

WINTER - SPRING HOURS (October 1-May 31)
Monday through Thursday: CLOSED
Friday - Sunday 8:00 a.m. to 4:00 p.m.

2. CONTACT US

If you would like to correspond with a member of the Estrella management team regarding a community topic, please feel free to send an email to us directly.

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1. How Do I RSVP/Register For An Event?

To register for events, visit LifeInEstrella.com then click on the calendar listing of the event you would like to attend. Then, click on the link to create an event registration account. You will be redirected to a separate website, where you will be asked to create a new password and user ID to register/pay online. Once created, you will not have to repeat this step again. Your event account is separate from your Life In Estrella website account. As an alternative, registrations may also be completed at both Starpointe and Presidio front desks.

2. Where Can I Find Out More About Estrella Events?

There are multiple ways to find out about Lifestyle’s upcoming virtual events. The Lifestyle page on the LifeInEstrella website has upcoming event information as well as flyer attachments. Weekly email newsletters, the monthly Life In Estrella magazine and the official Life In Estrella Facebook and Instagram pages are three other great ways to find out information about upcoming events. The Starpointe and Presidio Residents Clubs also carry information at their entry desks.

3. Can I Register And Pay For An Event On My Smart Phone or Computer?

To register for events, visit LifeInEstrella.com then click on the calendar listing of the event you would like to attend. Then, click on the link to create an event registration account. You will be redirected to a separate website, where you will be asked to create a new password and user ID to register/pay online. Once created, you will not have to repeat this step again. Your event account is separate from your website account, and the usernames/passwords are not transferrable.

As an alternative, registrations may also be completed at both Starpointe and Presidio front desks.

4. Why Are Some Events Free And Others Have a Fee?

Due to COVID-19 capacity restrictions and guidelines established by various health organizations, events are virtual at this time. Please check the weekly newsletters for upcoming events, most of which are free.

5. Lifestyle Events Look Like Fun, How Can I Get Involved and Volunteer?

We love our Lifestyle event volunteers! Just let us know your interests and availability, and we'll contact you when we need help. Events that typically need extra volunteers include Estrella Signature events, Winterfest, Spring Fling, and Halloween Screamfest. Volunteers ages 16 and up are welcome to volunteer.

If you're REALLY looking to get involved, the Estrella Social Committee is another option. Residents are welcome to attend a meeting to get a sense of how the committee functions and what its purpose is. If you'd like to join, fill out an application for Board consideration. Members are typically added once a year. Our Social Committee volunteers usually have a flexible schedule since they assist at a majority of Lifestyle events. 

6. Does Lifestyle Take Suggestions For Future Events?

Absolutely! We always welcome your suggestions and feedback. The easiest way to reach us is by email, Helene Benigno at hbenigno@ccmcnet.com and Erin Stewart at estewart@ccmcnet.com .

7. Can CantaMia Residents Attend Lifestyle Events?

If a CantaMia resident has opted-in for Estrella Residents Club membership, then they may attend Lifestyle events. CantaMia residents may also attend Estrella events as the guests of Estrella residents at events that allow guests. 

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1. What Are the Hours of the Residents Clubs?

PRESIDIO RESIDENTS CLUB (623) 322-7841 

Monday-Saturday from 5:00am to 9:00pm, Sunday from 8:00am to 7:00pm.  

 STARPOINTE RESIDENTS CLUB (623) 386-1949 

Monday-Saturday from 5:00am to 9:00pm, Sunday from 8:00am to 7:00pm.  

*Pool is open year round for your enjoyment, but is not heated.  

Water Slides and Big Dipper Water Park are open for the summer season.

2. Can Residents Use Both Starpointe and Presidio Residents Clubs?

Yes if the resident's membership has been established and the account is in good standing. All residents aged 10 and up are requested to bring their membership cards to the Clubs. Scanning your membership card at the Front Desk helps shorten wait times when arriving at either Residents Club.  

3. How Do I Get An Estrella ID Card To Enter The Clubs?

Please contact our Receptionist, Jessie Salas, at 623-386-1112 for information on setting up your Estrella ID card. Once the set-up process is complete, you will be able to pick up your card at the Starpointe Residents Club.

4. What Should I Do If I Lose My Estrella ID Card?

If you lose your card, you must purchase a new card. The cost is $15 at the Community Services Office.

5. What Do I Have To Do to Bring In Guests?

Come to one of the Residents Clubs to fill out a single day guest pass form or extended stay guest pass form. Guest forms must be completed in person at the front desks at Starpointe and Presidio by the owner/lessee. 

6. How Many Guest Passes Do We Get Per Year?

For 2021, you receive five free guest passes per household. After that, guest passes cost $5 per person, per day, for guests aged four and up. We also offer a discounted guest card that is valid for a seven day consecutive period for $15 per person. The discount cards are available for purchase at both Starpointe and Presidio Residents Clubs. 

7. What Can I Bring To the Pool Areas at Starpointe and Presidio Residents Clubs?

You can bring a small cooler with snacks and non-alcoholic beverages. No commercial food, alcohol or glass can be brought into either Residents Club. 

Infant flotation devices and noodles are permitted. No toys, balls, or other types of flotation devices are allowed. 

8. Are There Requirements For Children Wearing Diapers In The Pools?

Yes. ALL children who are not fully potty trained must wear a disposable swim diaper, along with a reusable swim diaper. 

Both may be purchased at the front desk of each club. A disposable diaper costs $1 and a reusable diaper costs $15.

9. How Old Do Residents Have To Be To Use the Pool and Fitness Center Without Supervision?

Residents need to be at least 14 years of age to use the pools and fitness centers at both Residents Clubs.

10. Can CantaMia Residents Use Starpointe and Presidio Residents Club Amenities?

CantaMia residents can purchase an annual membership at the Community Services Office at Starpointe Residents Club which will allow them use of the amenities at both clubs. Both Residents Clubs have restaurants which are open to the public so CantaMia residents have access to those and no membership is needed.

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1. What If I Lose My Discount Card?

Unfortunately, cards will not be replaced and there is no refund.

2. Can I Buy More Than One Discount Card?

Yes, you may purchase as many as you like.

3. Do I Have To Buy A Discount Card For Each Guest?

Yes, the discount card is user-specific for seven consecutive days. It is non-transferable.

4. What Is The Best Deal For The Discount Card?

If your guest will be using the pools at the Residents Clubs at least four days during a seven consecutive day period, purchasing the $15 discount card is the most economical choice.  If your guest will be using pools at the clubs only three days or less, is it best to purchase a single day pass, which is $5.00.

5. Does The Guest Need to Sign An Indemnification Form?

Yes, the indemnification form must be signed by your guests. That policy has not changed.

6. Do I Need To Be With My Guests When They Visit The Club?

Yes, residents need to accompany their guests. Homeowners are responsible and liable for all acts of their guests.

7. Once The Discount Card Has Been Purchased, Can My Guests Visit Both Starpointe and Presidio?

Yes, your guests can visit the large swimming pools at both the Starpointe and Presidio Residents Clubs. As a reminder, the Presidio pool is heated; the pool at Starpointe is not.

8. What Amenities Can A Guest Use With A Discount Card?

Guests can enjoy the pools at  Starpointe and Presidio, and the Yacht Club at North Lake. As a reminder, the Presidio pool is heated; the pool at Starpointe is not. 

9. Can Guests Use The Discount Card At The Yacht Club?

Yes, but your guests must first check in at Starpointe or Presidio.

10. Do I Get Reimbursed If The Pool Or Other Amenity Closes For Any Reason (weather, resident accident, etc.?)

Reimbursements are not provided in these situations.

11. Can I Give My Unused Discount Card To Another Resident Or Guest?

No, the discount cards are not transferable.