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1. How do I receive community news by email?

We send out twice-weekly email newsletters to all residents on our distribution list.  If you'd like to receive these newsletters, please email estrellacommunications@ccmcnet.com and provide your email address and the neighborhood in which you live.

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1. What are the parking restrictions in the community?

On Street Parking:  Street parking negatively affects the curb appeal of a neighborhood, can be dangerous, and prevents street sweepers from effectively cleaning the roadway; therefore, street parking is prohibited in Estrella, as is parking in gravel adjacent to driveways, on sidewalks or on landscaped common areas. Street Parking Waivers are available for authorized passenger vehicles of residents or visiting guests and may be granted for a period of three consecutive nights, but no more than 24 times per year. 

RV, Camper, Trailer, Boat Parking:  Parking of recreational vehicles and trailers is prohibited in Estrella, except in fully enclosed garages. If you or your guests need to park an RV, camper, trailer, or boat on the street or in the driveway, you must obtain a parking waiver which may be granted for a period of 48 hours, twice a month. 

Request a Parking Waiver:  The quickest way to request a parking waiver is by completing this form.  Alternately, you may contact the Community Standards team on weekdays between 8:00 a.m. and 5:00 p.m. by emailing estrellacompliance@ccmcnet.com or by calling 623-386-1112. You may also text or call the Community Patrol team at 602-329-0462 to request a parking waiver after-hours or on weekends. Please provide your name, street address, dates requested, call back number and brief description of the vehicle(s). 

If you would like additional information on parking in Estrella, please contact the Community Services Office at 623-386-1112 Monday through Friday, 8:00 a.m. to 5:00 p.m.

2. What are the guidelines regarding trash, bulk trash, & recycling container placement?

All trash shall be stored in covered containers. Trash/recycling containers must be stored in the garage, or in rear or side yards behind the wall enclosing the side yard where they are screened from view from the street or adjacent properties. Trash and recycling containers may not be stored in the front yard of any home and should be removed from the trash pick-up area on the same day that trash pick-up service is provided. 

Bulk Trash must be left in the street next to the curb in front of your property. All items should be placed away from electrical boxes, cable boxes, mail boxes, poles, water meters and existing landscape. Residents are prohibited from placing their bulk trash outside before 6:00 a.m. on the day prior to trash collection. Any debris that may remain after pickup is the resident’s responsibility to remove within 48 hours of pickup.

3. What are the landscaping guidelines for my yard?

A healthy, mature, and well-maintained landscape with a variety of plant species will add great value to your home. Therefore, all landscaping must be maintained in a neat and attractive condition. Specific quantity requirements for front yard trees and other plants have been established to create a consistent and desirable streetscape image within single-family neighborhoods and can be found in the Community Handbook.  A supplemental guide to the Community Handbook is the Approved Plant and Tree Guidelines.  Both documents can be found in the Document Center on this website.

4. How do I report a barking dog?

Oftentimes, having a conversation with the owner of the noisy pet is the best option. If this doesn’t resolve the issue, residents are encouraged to contact City of Goodyear Code Compliance or call 623-882-7815. If barking occurs at night, early morning, or on weekends, contact the Goodyear Police non-emergency number, which is 623-932-1220. You may also relay the times the barking occurs to the Community Standards team by emailing estrellacompliance@ccmcnet.com or by completing a Community Concern Form and we will try to verify the noise and send a courtesy notice to the pet owner. 

5. What do I do if I received a violation notice?

You may contact our Community Standards team by emailing estrellacompliance@ccmcnet.com or by calling 623-386-1112 to discuss the matter noted in a violation letter. 

• Sometimes, it is simply an oversight (you were out of town and did not yet have a chance to put your trash/recycling bins away).
• Sometimes, the matter may take longer to rectify (your landscaper is busy and cannot get to your front yard until three weeks from now).

Simply contact the team and we will work with you to get the matter resolved. Residents have 14 calendar days from the date of the letter to correct the matter that has been brought to their attention.  

For more information about community standards, or to view the fine schedule, please see Section 8.9 of the Community Handbook.

6. How do I report a violation in my neighborhood?

You can complete a Community Concern form or contact the Community Standards team by emailing estrellacompliance@ccmcnet.com Monday through Friday 8:00 a.m. to 5:00 p.m. or call 623-386-1112. 

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1. What is the Street Sweeping Schedule for My Neighborhood?

If you live in a gated community, the street sweeping schedule for 2023 is the second Wednesday of every quarter:

• March 8, 2023
• June 14, 2023
• September 13, 2023
• December 13, 2023

If you live in a non-gated community, please check with the City of Goodyear for your street sweeping schedule.

2. Who Do I Contact About My Mailbox?

The HOA maintains the mailbox lights, the supporting structure and the parcel boxes of all VCA monument style mailboxes.  To report an issue with a VCA monument mailbox cluster, please use the Report a Concern section of the website.

The grey ECA mailbox clusters are the property of the U.S. Postal Service and are maintained by the USPS (623) 882-9194.

Mailbox keys are transferred to new homeowners by the builder/seller. The HOA does not provide individual mailbox keys. If a key is lost or damaged, please contact J.K. Postal (602) 332-9380. Replacement services are at the resident’s expense.

If an individual mailbox or mailbox lock is damaged, please contact J.K. Postal for service. This is also done at the resident’s expense. 

3. Who is Responsible for Estrella Streets and Sidewalks?

The Estrella HOA is responsible for street and sidewalks in our gated communities. Please Report a Concern to let us know about issues related to streets and sidewalks within a gated community.

The City of Goodyear is responsible for streets and sidewalks including, repairs, safety issues, trash, graffiti and vandalism in all other areas. 

4. Who Do I Contact About Problems With Estrella Street lights?

The HOA maintains the ornamental lighting along Estrella Parkway and Elliot Road, and all street lights within the gated communities.  Please Report a Concern to let us know if you see a light out.

The City of Goodyear maintains all other street lights. To report an issue with a City street light you will need to make a note of the light’s number which is located about seven feet up on the light pole and will begin with an “S” or a number “1”.

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1. What are guest passes and how do they work?

Estrella residents with an active membership have an all-access pass to use the community amenities.  However, non-residents cannot utilize the amenities without a valid guest pass.  

For 2023, each household has 10 free guest passes available. Each guest pass is available for one non-resident guest per day.  Additional guest passes can be purchased by visiting the front desks of Starpointe or Presidio Residents Clubs.  Guest passes are $5 per guest per day.  

All non-residents wishing to use the Residents Clubs or Yacht Club need to be registered as guests by an Estrella resident at the front desk of either the Starpointe or Presidio Residents Clubs.  Residents need to accompany their guests when registering them as a guest.  For use of the Yacht Club, guests must first be registered at Starpointe or Presidio and sign the Indemnification Form and pay guest fee (or use free pass if authorized by the owner.) 

Friendly Reminders:  Once a guest is registered, they are free to use the amenities at their leisure and without accompaniment of the homeowner.  Homeowners are responsible and liable for all acts of their guests.  Free guest passes are not transferrable to other residents.

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1. How do I pay my assessments?

There are many ways to pay your association dues. In addition to paying by mail or by check in person at the Community Services Office, below are details regarding four electronic ways to pay, which include; recurring payment, electronic checks, debit, and credit card options. Whichever method you choose, please include your account number to ensure prompt and proper application of your payment. If you have any questions about your account or our payment options feel free to contact the Community Services Office at 623-386-1112 or reach out to our new CCMC’s Customer Service Support Team at 833-301-4538. You can also review your account activity online by visiting our payment portal at: https://vmsweb.ccmcnet.com/resident.aspx. 

Pay by Mail & Multiple Accounts 
When paying by mail or through your online bill payment service, it is imperative that separate checks and envelopes be used for each account. Each check should also list the account number to ensure accurate application of funds. 

Please make sure you mail your statement stub with your payment. Any payments that cannot be processed automatically by the payment processing service center will be processed by converting your paper check into an electronic check transaction. The remittance address for your mailed payments is: 

P.O. Box 93327, Las Vegas, NV 89193-3327

Recurring Payments
To establish eligibility of recurring payment processing through Alliance Association Bank, please visit our webpage at www.ccmcnet.com/payment-options. Select the state your community is in. Under New Users, elect to Setup Account and follow the prompts as directed. Please note there is no charge for the election of recurring eCheck payments. Please read the information asterisked (*) below before signing up for any recurring payments with the bank directly. 

One-time Electronic Checks
Visit our webpage at www.ccmcnet.com/payment-options, select the state your community resides. Under One Time Payment, select the eCheck or Debit/Credit Card icon and follow the prompts as directed. The bank charges a $2.95 fee per transaction for use of one-time eCheck payment. 
Phone payments are not available. 

Debit and Credit Card Payments
Visit our webpage at www.ccmcnet.com/payment-options and select the state your community resides. Under One Time Payment, select the Debit/Credit Card icon and follow the prompts as directed. The bank charges a $5.00 flat processing fee per debit card transaction and a 3.5% per credit card transaction. American Express, Discover, Master Card and Visa are accepted. Phone payments are not available. 

Individual Bank Bill Payment Services
If you are using a bill payment service through your bank or a third-party, please review your account number and remittance address. Many bill payment services remit electronically and the correct account number is essential for proper posting. If your assessment has changed, you must also update your account information with your financial institution. 

*If you establish recurring payments with Alliance Association Bank and your assessment changes, it will be necessary to update your payment with any noted changes to your assessment value. CCMC and Alliance Association Bank are not related companies. To comply with privacy laws, we do not share personal information.

2. How do I get an Estrella Membership Card?

All Estrella residents are eligible for a membership for use of the community amenities. Upon purchase of your home, you can bring the first page of your Settlement Statement provided to you during the closing of your home to the Community Services Office located in the Starpointe Residents Club at 17665 W. Elliot Road, Goodyear, AZ 85338.

A resident identification card is issued to residents aged 10 years and older.  

Residents Who Are Renting a Home in Estrella:  Prior to contacting the Community Services Office, a Property Transfer Document must be completed for a minimum term of 60 days by the property owner or property manager. Please bring this document with you to the Community Services Office to start the process of obtaining a resident membership.

It can take up to 72 business hours to process a membership.

The Community Services Office is open Monday to Friday from 8:00 a.m. to 5:00 p.m. 

3. What are the hours of operation for the amenities?

Community Services Office
17665 W. Elliot Road
Monday- Friday 8:00 a.m. to 5:00 p.m.

Starpointe Residents Club
17665 W. Elliot Road 

• Monday-Saturday from 5:00 a.m. to 9:00 p.m.
• Sunday from 8:00 a.m. to 7:00 p.m.  

Presidio Residents Club
18209 W. Calistoga Drive

• Monday-Saturday from 5:00 a.m. to 9:00 p.m. 
• Sunday from 8:00 a.m. to 7:00 p.m.  

PreSchooner Club (at Starpointe)

• Monday-Friday from 8:00 a.m. to 12:00 p.m. and from 4:00 p.m. to 7:00 p.m.
• Saturday from 8:00 a.m. to 12:00 p.m.
• Sunday:  Closed

Youth Club (at Starpointe)

• Fridays and Saturdays from 12:00 p.m. to 4:00 p.m. 
• Sunday through Thursdays:  Closed

Yacht Club
Monday through Thursday: CLOSED
Friday - Sunday 8:00 a.m. to 4:00 p.m.

4. How do I create a website account or reset my password?

Create a website account:

1. Find the “Sign-In” tab in the top right corner.
2. Click on “Request to Have a Member Account ” and follow the prompts.
3. Fill out the brief info sheet completely and accurately.
4. Check your inbox and spam folder. You’ll receive the first email from CIVIC PLUS saying we’ve received your request and that it is being processed.
5. Soon after, you will receive a second CIVIC PLUS email that asks you to return to the website to create a password. Please respond to this email within 24 hours to prevent the email link from expiring. If you cannot respond to the email in time, don’t worry. You may return to www.LifeInEstrella.com to reset your password to generate the same response. 

If there is a brief lull between the two emails please do not repeatedly request login access. 

Set or Reset Your Password 

1. Click on “sign in” in the upper right corner.
2. Enter your email address.
3. Click on the link that says “Forgot password”
4. Watch your email inbox for prompts.

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1. I live in Canta Mia. Can I attend an event?

Absolutely!  Canta Mia residents are welcome to attend any of the events that are hosted by Estrella.  

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1. Can I reserve a space in the community for a private event?

Residents Clubs Reservations:  The Residents Clubs in Estrella provide the perfect setting for a private gathering!  From pool parties to weddings, residents can privately rent space in the clubs for events with up to 100 attendees.  

Community Parks or Common Areas:  As a resident, you are welcome to utilize all of the parks, trails, ramadas, the Yacht Club, and Star Tower on a first-come, first-serve basis. Please remember that these areas do need to remain open to all residents at all times, so that means there are no reservations for private functions. The only area outside of the Starpointe and Presidio Residents Clubs facilities where reservations are permitted is the South Lake Park Pavilion. Perfect for family gatherings of up to 100 people, this park offers multiple amenities and activities for all ages. 

For more information about private event rentals, please contact the Community Services Office Monday through Friday from 8:00 a.m. to 5:00 p.m. at 623-386-1112.

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1. What can I bring to the pools at Starpointe and Presidio Residents Clubs?

You can bring a small cooler with snacks and non-alcoholic beverages. No commercial food, alcohol or glass can be brought into either Residents Club. 

Infant flotation devices and noodles are permitted. No toys, balls, or other types of flotation devices are allowed. 

2. What are the requirements for children wearing diapers in the pools?

Yes. ALL children who are not fully potty trained must wear a disposable swim diaper, along with a reusable swim diaper. 

Both may be purchased at the front desk of each club. A disposable diaper costs $1 and a reusable diaper costs $15.

3. How old do you have to be to use the pool and fitness center without supervision?

Residents need to be at least 14 years of age to use the pools and fitness centers at both Residents Clubs.

4. Can Canta Mia residents use the Starpointe or Presidio Residents Clubs?

Canta Mia residents can purchase an annual membership at the Community Services Office which will allow them to use the amenities at both clubs. Both Residents Clubs have restaurants that are open to the public so Canta Mia residents have access to those and no membership is needed.

5. I'm a certified fitness professional. How can I teach classes in Estrella?

Estrella offers a wide variety of fitness classes for every skill level and interest, and we also have several dedicated personal trainers eager to help based on your own personal activity needs. 

If you are a certified instructor and are interested in starting a class that is not already offered, or if you would like to register as a certified personal trainer at the clubs, please contact the Community Services Office at 623-386-1112 to set up a meeting to discuss your ideas for the class and determine the day(s)/time(s) that work best for the class to meet. 

6. How do I join or start a community group or club?

Joining a Group or Club:  All community groups and clubs are open to all residents of the community with an active membership.  For information about a particular group and what they do, please contact the group directly. 

Starting a Group or Club:  All community groups and clubs must be open to all residents of the community with an active membership. There are other stipulations as well, for example, no one person nor entity can benefit either financially or via marketing or gaining of potential clients. For a complete list of guidelines, please review the Estrella Club Use Policy.

Once you decide you want to start your own group, contact the Community Services Office at 623-386-1112 to set up a quick meeting to discuss your idea. You will need to submit a completed application for group approval via email, or you can drop it off at the front desk of the Starpointe Residents Club.

Once the application has been approved, we'll help to promote the new group through our various avenues of marketing.